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TASTING ROOM & RETAIL STORE COVID SAFETY PLAN
This COVID-19 Safety Plan is our business’ step-by-step response to increased awareness around, and our enhanced protocols for, the health and safety for our staff and our customers.
Our business is committing to following the steps outlined in each of the 6 areas mandated by WorkSafe BC and the official Public Health Order. Our plan includes outlining our physical changes, our increased protocols and our required usage of PPE. We also outline the training we will be providing for our staff to ensure that the processes are followed.
The board of the British Columbia Craft Brewers Guild would like to thank the BC Restaurant and Food Services Association for their leadership and allowing our members to use this template based on their expertise
Our goal with this plan is to create a workplace that is aware and responsive to the new protocols and physical changes to our workplace as a result of COVID-19. Through our enhanced awareness, we aim to help the Provincial Ministry of health to reduce the risk of person-to-person transmission through the following 6 measures in order of priority:
1 – Creating more space between patrons and staff in our business.
2 – Reducing the number of people in our business at any one time according to the latest Public Health Order.
3 – Adding physical barriers between people working in our establishment that cannot otherwise maintain physical distancing.
4 – Establishing new rules and guidelines for our staff to follow to help keep people physically distanced and to enhance our cleaning regimens.
5 – Defining what positions and in what situations our staff will safely be using PPE, particularly non-medical masks, to limit exposure to respiratory droplets. This includes training on how to use masks correctly.
6 – Limiting private gathering to no more than 50 people in accordance with the PHO.
Our plan is current as of this date: June 9, 2020
Our contact for COVID-19 related concerns is: Matt Lockhart
You can reach our COVID-19 contact by email at: email@example.com
Our customer-facing version of this plan is available online at: www.phillipsbeer.com
Per the Public Health Order, our capacity has been reduced from
98 to 49.
Risks in Our Workplace
We have worked extensively with our staff and identified the following risk areas in our workplace. We have accessed both physical proximity issues as well as surface contamination issues.
We have identified the following areas where people gather as points where 2 metres of physical distancing is difficult to maintain:
We have identified the following job roles, tasks and processes where workers are frequently close to one another or members of the public for periods of time that are longer than 15 minutes:
We have identified that the following kitchen equipment, smallwares, computer and POS terminals are high touch surfaces that must be subject to rigorous cleaning protocols:
We have identified that the following locations as high touch surfaces that must be subject to rigorous cleaning protocols:
We have created new protocols for reducing risk
In collaboration with our entire staff team and in consulting with the WorkSafe BC guidelines for Restaurants and the Public Health Order, we have outlined the following processes for reducing risk in our workplace.
Our enhanced Front of House Protocols are:
Our enhanced Back of House Protocols are:
We are installing barriers and partitions to protect our guests and staff.
We are using Barriers and Partitions in the following locations and ways in our business to separate people when physical distance of 2 m cannot be maintained. All our barriers are fixed in place and do not pose a risk to our staff or customers.
Our barriers are included in our cleaning protocol and cleaned every 60 minutes
Our People Protocols are changing to respond to COVID-19.
Our staffing protocols have changed as follows:
Our customer protocols have changed as follows:
We are aware that some guest may not like the new protocols we have instigated and have a staff person assigned to address issues. The point person is Ursula May
We have posted at the entrance to our business sign that show:
We are committed to Ongoing Training.
In our business, we have provided restart training for all our staff and will be conducting regular update opportunities to our staff to ensure that any changing regulations are enforced and to respond to any concerns being brought forward by staff or guests.
Our goal for our training is to ensure that our staff is safe in our workplace. Each staff person has agreed to our health check, as this is our front line defense against COVID-19 in our workplace. Our training covers:
Prior to reopening, we cleaned all beverage service lines, fridges, counters, service areas, tables and chairs that have not been in use.
Staff have a designated person to speak to, identified on the cover page of this document, who they can ask COVID-19 related questions to.
We are requiring masks in specific roles.
We are supplementing the measure above with limited use of non-medical masks in the following core positions and for the following core tasks:
We have provided all staff using masks the instructions and training to use them correctly.
We have enhanced our cleaning and hygiene practices in response to COVID-19.
We have selected Health Canada approved methods to clean and disinfect surfaces for all common areas and surfaces of our business.
To clean in service area, we are using: multi purpose cleaner, 70% isopropyl sanitizer
To disinfect tables and menus, we are using: 70% isopropyl sanitizer
To disinfect/clean washrooms, we are using: 70% isopropyl sanitizer
For POS and computer equipment, we are using: multi purpose cleaner, 70% isopropyl sanitizer
Hand-washing: We have installed hand-washing signage at sinks in washrooms, in the washrooms. To support proper hand-washing, we have gone over the proper hand-washing technique for 20 seconds.
Bathrooms: Our bathrooms are cleaned every 60 minutes. All entry/exit and stall door handles, toilet seats, flush mechanisms, urinals and sinks will be cleaned each time.
High Touch Locations: High frequency touch locations are cleaned every 30 minutes. All entry/exit, service door handles, POS machines, service counters, bussing stations, service stations, debit terminals will be cleaned each time.
Our Enhanced Cleaning schedule is:
We are committed to adapting and changing as required.
Our supervisors are trained to monitor the workplace, engage with staff and ensure that COVID-19 policies and procedures are being followed and that any staff questions are being addressed in a timely manner. Issues that are brought forward that require input from our Joint Health and Safety Committee or advice from WorkSafe BC will be addressed accordingly.
WorkSafe BC can be contacted at 1.888.621.7233 for Health and Safety Questions.
To report a concern, WorkSafe BC’s confidential call line is 604.276.3000.
When issues are brought forward by our staff or our guests, and in the event of changes in the Public Health Order or WorkSafe BC recommendations, we are updating this document and changing the date on the cover page.
We have assigned a COVID-19 point person from our team and that person is also identified with contact information on the cover page.